Shipping & Delivery | Flamesa Pellet Stoves
Shipping & Service in the United Kingdom
We deliver your Flamesa pellet stove safely and carefully throughout the United Kingdom. Orders placed before 6 PM are prepared for shipment. Your order is typically shipped within 3–7 working days. For the most up-to-date shipping information, please refer to the specific product page. Free shipping and a 14-day free return policy apply.
Fast shipping from warehouse
All Flamesa models are generally available from our warehouse. Enjoy warmth and atmosphere on your terrace or balcony within days. For the most up-to-date shipping information, please refer to the specific product page.
Order before 6 PM Shipped within 3–7 working days (UK)Secure delivery
Every unit is carefully packed, tested, and shipped with trusted UK logistics partners — directly to your doorstep.
- Shock-resistant protective packaging
- Tracking information by e-mail
- Appointment notice for freight deliveries
Free shipping & easy returns
- Free delivery across the United Kingdom
- Free 14-day returns (right of withdrawal under UK consumer law)
- Pre-paid return label on request
How delivery works
Once your order is received, your stove is prepared for dispatch without delay. Each unit is quality-checked and securely packaged. Your order is typically shipped within 3–7 working days, depending on the product and stock availability. For the most up-to-date shipping information, please refer to the specific product page. Our reliable UK logistics partners handle delivery with tracking provided to you.
Frequently Asked Questions
How long does shipping take?
Orders are typically shipped within 3–7 working days, depending on the product and stock availability. For the most up-to-date shipping information, please refer to the specific product page.
Is shipping free?
Yes, shipping within the United Kingdom is free. Returns within 14 days are also free of charge.
Do I have to assemble the pellet stove myself?
No. Flamesa stoves come mostly pre-assembled. Only a few easy steps are needed — no tools required.
Can I collect my order in person?
Yes. Please contact our customer service in advance to arrange an appointment via support@flamesa.co.uk.
Customer Service & Contact
Our customer support team is available 7 days a week from 10:00 AM – 10:00 PM (CET). Get in touch via the live chat or by e-mail at support@flamesa.co.uk. Visit our contact page
Legal Information
- Right of withdrawal: Consumers have a 14-day right of withdrawal under the UK Consumer Contracts Regulations 2013 and applicable UK consumer law. Details and form available at /returns-exchanges-flamesa-pellet-stoves.
- Terms & shipping conditions: Our current Terms & Conditions and shipping policies apply.
- Warranty: UK statutory consumer rights and our warranty and complaints terms apply: /warranty-complaints-flamesa-pellet-stoves.
- Privacy policy: See our privacy policy at /policies/privacy-policy.
Note: delivery times apply to stocked items and begin upon order confirmation (or receipt of payment for prepayment orders). Freight deliveries are made to the front door (curbside where access is limited).
